Residential Property Management Essay Example | Topics and Well Written Essays - 2500 words

Residential Property Management - Essay Example Currently the Blue Skies property management is management some apartments in Highbury, however, the company lacks good management which has resulted into tenants problems and has led to poor performance of the property in terms of revenue being collected. In order to correct that a new company by the name Top-Homes Property Management has been engaged to provide the services that Blue-Skies property management were offering. Top-Homes Property Management Company is a local based property management located in Highbury town dealing in management of real estate properties especially apartments. The company has 10 staffs which includes 4 professionals in property management. The types of the property that the company will be dealing are apartments and which are private property of the owners. The types of the apartment will vary according to the number of bedrooms the have. For example we have 1 bed, 2 bed and also 3 bed these apartments can accommodate 2, 4 and 6 occupants respectively. Every apartment is separately furnished and has different views depending on their locations. The apartments are located in Highbury and they consist of 10 apartments building in different compounds but along the same road. The apartments are available for leasing or renting. ... A property management company normally enters into a contract with its tenants and this contract stipulates various aspects of tenancy. Currently the company that is management those apartments charges a specific service fee seems to be too high for the tenants. The money collected is supposed to provide for the maintenance of the buildings and future painting and or re-carpeting of the apartments. The current management has undertaken to use an agent to carry out the management of the property. Tenants are supposed to pay their rent and service charge to the agent who in turn takes the money to the Blue skies property management company. The company subsequently deducts their commissions and other expenses and deposits the remaining net amount to the owner's account. Management problems The current management problems that the property management company is undergoing are both from the tenants and also from the management.Poor quality of services The agent that a company engages highly affects the quality of service delivery that will be delivered. To quality of the agent is very vital will encourage tenants to continue staying in those apartments or not. It has been observed that the current agents overcharges the tenants in terms of amount of service charges paid and yet offer sub-standard services. For example, the gardens are no well kept yet the service charge is always paid on time. It is important that the property management company should realize that the tenants are the most important customers and a partner. Thus, customers' problems need to be understood and solved by the property managers. (Gary & Kempner, 1999) Insensitive to tenants Being sensitive to the complaints of the tenants is also important as it

Advantages and Disadvantages of Globalization

Advantages and Disadvantages of Globalization The term globalisation has many understanding from different people. Hill, (2005) as cited in Stuart, et al (2010), mentioned it refers most countries would shift toward a more integrated and interdependent world economy by the merging of historically and separated national markets into one huge global market place. Gavin C(2009)stated that it had replace those economic expressions such asinternationalization and transnationalism. Sadegh B.,et al,(2006) citied as Cheng (2000), mentioned that nowadays of people have great opportunity to learn from other countries. The globalisation could be superior grow that main driver key is there exiting many of preferences and the need of consumers from the worldwide (Pierre,D., 2006).Catherine ,D(2005) agreed that it could be reach an unexpected phenomena with high technology , advance communication and free trade market. 124 The impact of globalization has bring success of business to new level, where many countries have been go through it(EconomyWatch.,nd). In research based on Economy Watch team that found the globalization has bring forward on each industry and meanwhile it has destroy some of industry where its cannot survival though the impact of globalization. Their research have shown the financial industry could gain more benefit after the emergence of financial markets on global rather than local market, and be more efficient entrance the finance facility at other countries. With the free trade principle exercises on worldwide, it has result in boost up the finance flow. Economy of country will also increase whereas gain more business trade and investment from foreign investments, which has mentioned by Adam Smith, as cited in Ferraro (1998). 132 What are advantage and disadvantage of globalization? In generally , globalization has give advantage to company such as opportunity of develop new market for consumers have more variance choose the best quality product. It also provides educated understanding between different nationalities(bangkoklogistics,n.d.). Besides, companies can outsourcing their part of project that reduce time, uncertain factors and fail product. They can find more profit base on manufacturing rather than charge high price on consumer. Thus, they offer reasonably price for attach different type of consumer with good quality. Government has encouraging MNE invest directly on country that reduces unemployment by new investment and industrial ventures.(bangkoklogistics,n.d.) Disadvantage of globalisation Generally, for domestic supplies have to compete with international suppliers that lose the competitive advantage even fight with price. Thus, there would a lot of stress and threat of new type of colonization comes with much power and money from foreign player. Meanwhile, with the outsourcing concept, there would be increase jobless that is working middle class in developed country such as U.S(bangkoklogistics,n.d.). Among many companies have success in financial industrial though globalization, one of company can be more precise explain how reaction on impact of globalization and create new solution at nowadays which is Hong Kong and Shangai Banking Corporate holding plc(HSBC holding plc) The case study Justify why HSBC is MNE before history. Hong Kong and Shangai Bank Cooperate is one of examples success go though globalisations effect in financial industry. Thomas Sutherland was founder the HSBC while he was working in the Peninsular and Oriental Steam Navigation Company[history]. He found that financial service management has huge demand in Hong Kong and China so that he and his group opened bank and established the HSBC in March 1865 at Hong Kong and Shangai. Chuan Li (n.d) stated that the World Bank operates the finance on worldwide but their goods, services were not satisfied, and inefficiency to local market need. Whereas, the World Bank unable afforded heavy debt and lead to a harsh economic imbalances. [111] By this lesson, Thomas had adopted the joint venture concept to operate business at different location(annual report). Thus, HSBC can reduce the uncertain from internal and begin a good relationship at local citizen and government. [35] Management of HSBC HSBC used the ethnocentric approach that easy communication between parent and subsidiary company at early stage. After subsidiary company has stability, then management structured can applied the polycentric method that efficiently and at short term to fit in the cultural and political of that country. With these approaches, HSBC has good start the step in their vision, which is the world local bank. It reminds people who want due to finance related with international and local that HSBC will be their first optional. Besides, HSBC also purchased those companies who specify area on financial field that can reduce costing, and decrease the uncertain risks. Nowadays of HSBC is one of the biggest banking and Service Company in worldwide and headquarter allocated at London. To reflect their vision, it has not ignored power of international network which has 8,000 properties in 88 countries and territories have include Europe; Hong Kong; Rest of Asia-Pacific; the Middle East; North America and Latin America.(annual report 2009)[116] With listings on the London, Hong Kong, New York, Paris and Bermuda stock exchanges, shares in HSBC Holdings plc are held by over 220,000 shareholders in 121 countries and territories. According to annual report 2009, HSBC has good maintained performance and well management convinced to shareholders during downturn periods. Because all shares are trading on the New York Stock Exchange in the form of American Depositary Shares(annual report2009).142 Production To fulfill consumers common need and differential preference, HSBC offer a wide range of production and diverse into four categories such as Personal Financial Services (including consumer finance), Commercial Banking, Global Banking and Markets, and Private Banking. Need shown how effect to world.Categories Personal financial services Commercial banking Global banking and markets Private banking *I will focus these three ,suit title need clear easily gopal. Impact of globalisation to HSBC [summary] Lead Emerging market , HSBC has gain excellent of results through emerging markets on past few years. HSBC has good aim on those potential countries, which would boost up the economic, after change the political and other direct factors. The brand of HSBC was not being easily for entered at foreign market because education of consumers was so weak at early century. HSBC have to send a respective for understanding on real situation and reaction on it. Thus, HSBC provided training at local citizen to build up local teams that enable reduce conflicts and create more jobs which is will accepted by their government. With a good relationship of government, HSBC has confidence gained good result and do further plan in future. Internet age, Arrive on Internet Age, HSBC has adopted IT concept, which applied on their branches. Consumers were not willing accepted the changed at begin period because the network services have not mature yet and unconvinced to consumers. For generation X, they were no confidence with unphysical of documentations and lower of education. However, generation Y has willing be learns new things and can adopt this new phenomenon. HSBC required all stuff be patetion and polite handle this type of consumers. Financial crises, HSBC has well management and be aware of worse on US shares before financial crises. Subsiders of HSBC companies have not totally full influence from financial crises especially Malaysia, and other Asian countries. Top management of HSBC believed that not all eggs should put in one basket. They have enough resource to support those other countries, which has be damaged during downturn. They also willing lend their hand to help on those companies had worst impact with limited resource. Reason why did they success on these issues? Solution those arise from Lead emerging market issues Problems: time scales, burden cost, risk on purchased company, failure response from consumers, will production enable suit to consumer need ,WTO issues, Globalization and market ?the forces of globalization would establish global market for standardised product purchased in huge volumes by consumers worldwide [ot] .while global market do indeed exist for some standardized product but where little product differentiation is feasible or wanted by users, with other product and services varying international tastes and preference mean that product differentiations vital to appeal to local markets. HSBC research team found that success in emerging market has need good timing and more information collection to make precise decision. With new tools of communication, HSBC can easily communicate to other location in efficiency that reduced costing on research, failure response based on customers. To avoid conflicts and risk, they had designed production in wide range that from common characters for general need of consumers until local differential preference. Free trade, less regulation international , Solution those from Internet Age Problem : instability network services, afraid on new technology (ATM), perception of consumer , Globalisation and production ? however it may not only be the cost based advantages of alternative production location which might lead to such outsourcing but possibly less tangible factor , HSBC believed the internet banking will became world trend by following improved the stability network services and evolution of technological. They has outsourcing the machine of auto transfer money where can launch on public in early that it will be competitive advantages. This new pattern of business transaction will increase perception of consumers toward HSBC in developed countries, but it seems need more time for developing countries citizen to adopted the change. Solution those from financial crises: Problem: confidence consumer toward HSBC , dropped expenditure suddenly, cash inefficient, Globalization and the role of the nation state? Loss of competence The impacts of financial crises have serious damaged on economic, government policy taken action for decrease influence on people. Thus, finance industrial suddenly shortage of capital, cash inefficient and withdrawn out huge amount of cash by customers. Fortunately, HSBC has well prepaid enough resource to handle this situation and still borrow out money as usual that it can proofing HSBC has capability go through this recession . There many of factor influence success HSBC on globalistion , it will used PEST analysis for details. Analysis application of theory to evidence Apply part 2 to the company in part 1 Pest analysis : why did hsbc success?[ others factors influence it ] Different used IFRS and GAAP Pest analysis: Political [need more two points] tax policy, Risk of Political Instability, 2010 Country Rating1 Australia 9.24 Singapore 8.78 New Zealand 8.76 Germany 8.49 France 8.46 United States 8.16 Hong Kong SAR 7.49 United Kingdom 7.41 China 7.12 India 7.08 Malaysia 6.90 Taiwan 6.42 Korea 5.72 Japan 5.40 Indonesia 4.94 Philippines 3.50 Thailand 1.75 Footnotes: 1: 0 = very high, 10 = very low Source: The IMD World Competitiveness Yearbook, 2010, Switzerland, www.imd.ch/wcy. According to Business in Sydeny and NSW (2010), third ranked fallen on Australia that shown has a lower risk and uncertain on political. Thus, mostly investors invest on Australia where safe and stable political framework is. United Kingdom: United Kingdom has very little on political risk because of the efficiency on the Westminster system whereby adopted by Australia government (Business in Sydeny and NSW, 2010). During recession, the government of UK has applied some incentive solution even though changed loosening fiscal policy to tightening fiscal policy that grape those attention of public finances (AMB Country Risk Report, 2010c). Malaysia: Malaysia ranked on 13th that has moderate of political risk (Business in Sydeny and NSW, 2010). Malaysia has three major groups of people likes Malay, Chinese and India who are living in peaceful and understanding on each culture(Malaysia truly Asia,2009) .They also working together handle problems that avoid happen serious conflict against on May 1969. The national front consists of UMNO is the Malaysia government which included others races parties as MCA (Malaysian Chinese Association) and MIC (Malaysian Indian Congress) are collaborating for peaceful civilization(Malaysia truly Asia,2009). However, according to AMB research (2010b), found that the government is slowly applying inventiveness which citizen enable accept public contract in more transparency, less subsidies and involvement from government. Besides, government also has encouraging foreign invest in economic sectors (Malaysia truly Asia, 2009). Thus, Malaysian can be achieving the dream of being develop country on 2020. Tax policy : company has paid 28% of tax per yearly Well structure protection employees under Employment Act 1995( stable and good frame structure and can complain labor office http://www.pesaraonline.net/eatutorial.htm) Industrial Relations Act 1967 (major manufacturing law) http://www.pesaraonline.net/ir-guides.htm Trade unions act 1959 (major shareholder and director law) http://www.pesaraonline.net/tua-guide.htm China: China has a high risk of political even ranked after United Kingdom, because it has strongly stability of government and social based on summary A.M.Best Company(2010a).In report mentioned that government look for balance toward communist central with the capitalist- style economic center where can cooperate East industrial. China is a large and huge of population, but considers as developing country with terms of GDP (gross domestic product), infrastructure, and others (A.M.Best Company, 2010a). If advance of industrial keep on expand, it will increase unemployment rate that become useless toward GDP. The government has majority power to control it that avoid happen. Legal : United Kingdom: Malaysia: China: Economics(GDP): GDP, exchange rate , inflation, FDI United Kingdom: Economy 2000 2005 2007 2008 GDP (current US$) (billions) 1,477.58 2,280.11 2,799.04 2,662.65 GDP growth (annual %) 3.9 2.2 2.6 0.5 Inflation, GDP deflator (annual %) 1.2 2.0 2.9 3.0 Agriculture, value added (% of GDP) 1 1 1 1 Industry, value added (% of GDP) 27 23 23 24 Services, etc., value added (% of GDP) 72 76 76 76 Exports of goods and services (% of GDP) 28 26 26 29 Imports of goods and services (% of GDP) 29 30 30 32 Gross capital formation (% of GDP) 18 17 18 17 Revenue, excluding grants (% of GDP) 37.1 36.9 37.4 38.3 Cash surplus/deficit (% of GDP) 1.7 -2.9 -2.6 -4.7 According table 1.a[ GDP, GDP growth, inflation ] the growth of GDP has stable increase because consumer spending more actively on these few years . Then, average of inflation is moderate. The GDP has boost up over than 200 billion which means average of business were doing well. The government has increased inflation rates during high peak of GDP, but it has decrease rate during turn down that increased consumer spending. Industrial sectors, [agriculture, industry, services ] Industrial sector has growth up after but it seems slow down before year 2008.the emerging market has bring benefit to industrial such as lower labour cost ,but them faced many competitors form worldwide. Exprorts and important of good and serives [the exporting percentage has lower than import percentage that business loss some absolute advantages, Gross capital ,revenue , cash surplus or deficit ] the gross capital allocated average 17% and 18%. The revenue percentage of GDP has reach more than 35% Economic Risk: Very Low à ¢Ã¢â€š ¬Ã‚ ¢ The United Kingdom (UK) has the second largest economy in Europe behind Germany. Service industries represent three quarters of economic production, particularly financial services and real estate activities. London is a global financial center and businesses there account for nearly half of the countrys financial services industry. à ¢Ã¢â€š ¬Ã‚ ¢ While positive economic growth has resumed in 2010, the Bank of England is unlikely to raise interest rates until late 2011 at the earliest. United Kingdom has very low in economic risk by report ABM. One of biggest industrial that service can diverse into production, finance services and real se Financial System Risk: Very Low à ¢Ã¢â€š ¬Ã‚ ¢ The Financial Services Authority (FSA) regulates the UK financial services industries, including insurance. à ¢Ã¢â€š ¬Ã‚ ¢ The UK is widely seen as a major center for international insurance and reinsurance and is home to the London Market, a wholesale market that writes risk around the world. Lloyds of London accounts for over half of the business on the London Market. Global links Merchandise trade (% of GDP) 42.9 39.4 37.9 41.0 Net barter terms of trade index (2000 = 100) 100 105 104 105 External debt stocks, total (DOD, current US$) (millions) .. .. .. .. Total debt service (% of exports of goods, services and income) .. .. .. .. Net migration (thousands) 494 948 .. .. Workers remittances and compensation of employees, received (current US$) (millions) 3,614 6,302 7,877 7,861 Foreign direct investment, net inflows (BoP, current US$) (millions) 122,157 177,405 202,071 93,506 Net official development assistance and official aid received (current US$) (millions) .. .. .. .. Malaysia: Economy 2005 2006 2007 2008 GDP (current US$) (billions) 93.79 137.85 185.98 221.16 GDP growth (annual %) 8.9 5.3 6.2 4.6 Inflation, GDP deflator (annual %) 8.9 4.6 4.9 10.3 Agriculture, value added (% of GDP) 1 8 10 .. Industry, value added (% of GDP) 48 50 48 .. Services, etc., value added (% of GDP) 51 42 42 .. Exports of goods and services (% of GDP) 120 117 111 .. Imports of goods and services (% of GDP) 101 95 90 .. Gross capital formation (% of GDP) 27 20 22 .. Revenue, excluding grants (% of GDP) 18.5 .. .. .. Cash surplus/deficit (% of GDP) -3.0 .. .. .. According to the data of the World Bank, shown that the GDP (Gross Domestic Product) is $ 191601,000,000 Financial System Risk: Low à ¢Ã¢â€š ¬Ã‚ ¢ The insurance industry in Malaysia is regulated by the central bank, Bank Negara Malaysia. à ¢Ã¢â€š ¬Ã‚ ¢ The Malaysian government continues to support the takaful and retakaful sectors as part of its strategy to make the country a global hub for Islamic financial services Source: IMF and A.M. Best Global links Merchandise trade (% of GDP) 192.1 185.4 173.8 161.2 Net barter terms of trade index (2000 = 100) 100 102 102 104 External debt stocks, total (DOD, current US$) (millions) 41,874 51,981 61,567 66,182 Total debt service (% of exports of goods, services and income) 5.6 5.6 4.8 .. Net migration (thousands) 498 150 .. .. Workers remittances and compensation of employees, received (current US$) (millions) 342 1,117 1,570 1,329 Foreign direct investment, net inflows (BoP, current US$) (millions) 3,788 3,966 8,454 7,376 Net official development assistance and official aid received (current US$) (millions) 45 26 200 158 Economic Risk: Moderate à ¢Ã¢â€š ¬Ã‚ ¢ At independence, in the 1960s, the Malaysian economy depended upon rubber and tin. Since then, the economy has transformed to become a regional manufacturing center, services provider and offshore financial center. à ¢Ã¢â€š ¬Ã‚ ¢ The government encourages foreign investment but maintains approval rights for individual investments, often opting to restrict foreign equity or encouraging the transfer of technology from foreign firms. China: Economy 2005 2006 2006 2008 GDP (current US$) (billions) 1,198.48 2,257.07 3,505.53 4,532.79 GDP growth (annual %) 8.4 11.3 14.2 9.6 Inflation, GDP deflator (annual %) 2.1 3.9 7.6 7.8 Agriculture, value added (% of GDP) 15 12 11 11 Industry, value added (% of GDP) 46 47 47 47 Services, etc., value added (% of GDP) 39 41 42 42 Exports of goods and services (% of GDP) 23 37 38 35 Imports of goods and services (% of GDP) 21 32 30 27 Gross capital formation (% of GDP) 35 44 42 43 Revenue, excluding grants (% of GDP) .. 9.7 17.0 .. Cash surplus/deficit (% of GDP) .. -1.4 .. .. Economic Risk: Low à ¢Ã¢â€š ¬Ã‚ ¢ China, the worlds most populous country, is home to the worlds third largest economy. à ¢Ã¢â€š ¬Ã‚ ¢ Rapid growth rates are driven by a strong export sector, state expenditures, construction and infrastructure development. à ¢Ã¢â€š ¬Ã‚ ¢ The government was able to respond to global economic downturn by launching stimulus programs, which brought a strong recovery in 2010. à ¢Ã¢â€š ¬Ã‚ ¢ Expansionary policies have resulted in massive increases in bank lending, stimulating the economy but bringing rise to fears of increases in non-performing loans. Financial System Risk: Moderate à ¢Ã¢â€š ¬Ã‚ ¢ The insurance industry is regulated by the Chinese Insurance Regulatory Commission (CIRC). à ¢Ã¢â€š ¬Ã‚ ¢ China is partially liberalizing its financial sector, which is a long and drawn out process but essential for the long-term sustainability of the economy. à ¢Ã¢â€š ¬Ã‚ ¢ The Insurance Law was amended in 2009 to enhance regulation in core areas such as the strength of the supervisory authority and solvency and investment guidelines. Global links Merchandise trade (% of GDP) 39.6 63.0 62.1 56.5 Net barter terms of trade index (2000 = 100) 100 86 80 74 External debt stocks, total (DOD, current US$) (millions) 145,711 283,986 373,773 378,245 Total debt service (% of exports of goods, services and income) 9.3 3.1 2.2 2.0 Net migration (thousands) -786 -2,058 .. .. Workers remittances and compensation of employees, received (current US$) (millions) 5,237 24,102 38,791 48,524 Foreign direct investment, net inflows (BoP, current US$) (millions) 38,399 79,127 138,413 147,791 Net official development assistance and official aid received (current US$) (millions) 1,712 1,814 1,487 1,489 Social or cultures:[one more points] Religions: United Kingdom: Regional Summary: Western Europe à ¢Ã¢â€š ¬Ã‚ ¢ Western Europe is a highly developed and affluent region. The European Union (EU) is an economic and political union of 27 countries that accounts for 30% of world gross domestic product (GDP). The EU is facilitating a single European market with standardized regulatory systems and free movement of people, goods, services and capital. à ¢Ã¢â€š ¬Ã‚ ¢ The euro-zone is made up of the 16 EU members that have adopted the euro as their currency. à ¢Ã¢â€š ¬Ã‚ ¢ Most, if not all, of Western Europe has been experiencing a severe economic slowdown and several countries remain in recession. While the European Central Bank has cut interest rates to spur demand, economic growth in the region has been generally modest. People Income share held by lowest 20% .. .. .. .. Life expectancy at birth, total (years) 78 79 80 80 Fertility rate, total (births per woman) 1.6 1.8 1.9 1.9 Adolescent fertility rate (births per 1,000 women ages 15-19) 28 26 24 24 Contraceptive prevalence (% of women ages 15-49) .. .. .. .. Births attended by skilled health staff (% of total) .. .. .. .. Mortality rate, under-5 (per 1,000) 7 6 6 6 Malnutrition prevalence, weight for age (% of children under 5) .. .. .. .. Immunization, measles (% of children ages 12-23 months) 88 82 86 86 Primary completion rate, total (% of relevant age group) .. .. .. .. Ratio of girls to boys in primary and secondary education (%) 100 101 102 101 Prevalence of HIV, total (% of population ages 15-49) 0.1 0.2 0.2 .. Malaysia: Regional Summary: Southeast Asia à ¢Ã¢â€š ¬Ã‚ ¢ Southeast Asia is a critical part of the world trading system and while the regions economies remain somewhat dependent on agriculture, manufacturing and services have been the engine for growth. à ¢Ã¢â€š ¬Ã‚ ¢ The region has been remarkably resilient to the global economic slowdown. While regionally growth slowed as the economies of their large trading partners (notably the U.S. and Europe) went through recession, the slowdown was in most cases moderate and the recovery in 2010 has been very strong. People Income share held by lowest 20% .. .. .. .. Life expectancy at birth, total (years) 73 74 74 74 Fertility rate, total (births per woman) 3.0 2.7 2.6 2.6 Adolescent fertility rate (births per 1,000 women ages 15-19) 15 14 13 13 Contraceptive prevalence (% of women ages 15-49) .. .. .. .. Births attended by skilled health staff (% of total) .. 98 .. .. Mortality rate, under-5 (per 1,000) 10 8 7 6 Malnutrition prevalence, weight for age (% of children under 5) .. .. .. .. Immunization, measles (% of children ages 12-23 months) 88 90 95 95 Primary completion rate, total (% of relevant age group) .. 98 96 .. Ratio of girls to boys in primary and secondary education (%) 103 104 103 .. Prevalence of HIV, total (% of population ages 15-49) 0.3 0.5 0.5 .. China: Regional Summary: Eastern Asia à ¢Ã¢â€š ¬Ã‚ ¢ Eastern Asia is home to some of the worlds largest and most advanced economies. China and Japan are both in the worlds top five countries measured by gross domestic product (GDP). à ¢Ã¢â€š ¬Ã‚ ¢ In the aftermath of the Southeast Asian financial crisis in the late 1990s, much of the region underwent a restructuring of traditional economic and financial practices to match international best practices in regulation. à ¢Ã¢â€š ¬Ã‚ ¢ The region as a whole weathered the global financial crisis well, with local demand powered by government stimulus helping to maintain positive economic growth. People Income share held by lowest 20% ..

Review of These United States: The Questions of Our Past Essay

Review of These United States: The Questions of Our Past The textbook I am reviewing is These United States: The Questions of Our Past, by Irwin Unger with the historical portraits and documents by Debi Unger, Prentice Hall publishing with last publication date being 1995. This text is written by one single author and not by a committee. This is the sixth edition of this book so the author has made significant changes to its historical context and the general styling of the book. His focus was to address not only the "political, diplomatic, and military events" but also "social, cultural, and economic events and currents" (Irwin Unger, preface xiv). He attempts to include all human aspects of these events by integrating women and men of all culture, race, religion, economic stature, and age. The text is set up chronologically separated by individual chapters, the chapters are not grouped together to form one specific unit. At the beginning of each chapter it has the title, a timeline of events for that period and then a question. The purpose of the question is to get the students to think about it as they read the chapter, encouraging them to engage in active thinking as they read. Some of the questions ask for a decisive answer, such as was this event a failure or a success, hoping to receive conflicting answers at the end. Others simply question why were things they were and why would people feel this way. I feel these questions are effective in encouraging students to think outside of the way the information is being presented to them. There does not seem to be a correct answer for any of them, which then eliminates a certain bias. It forces the students to think in an historical perspective rather than thei... ... in a religious or political bias, but more one of his personal admiration or distaste for certain historical figures. He often times uses superfluous adjectives to make a certain event seem more dramatic and emotional, not to the extent that it hinders the information, but is still obvious to the reader. Overall I was impressed with this text. It was difficult for me to find an inaccurate historical event because I found myself learning about topics I had never heard of before. His ability to incorporate the little picture with the big made for informative chapters, with more context than an ordinary textbook would have. Compared to other textbooks I have encountered, this one addresses facts, stories, the "little people" and diversity in a way that none is more important than the other and encourages us to criticize and also appreciate the United States.

First Impressions

First impressions In this essay we will examine how our eye contact, and body language can have a dramatic effect on the way that people see us. More often than not it's what we say, or the fact that we don't fully engage that leaves people with a lasting Impression about the kind of person we are. These pre-concelved notions that people make about us are sometimes difficult, or even Impossible to overcome. we will discuss how an unconscious behavior on our part can manifest itself into what can quickly become a very effective repellant to anyone, and everyone we come into contact with.In our society we all must behave in a certain way, a list of unwritten rules is always in play about the way we â€Å"should† act, falling outside of the acceptable norm and we are labeled as weird or even rude. Also we will review a short story from two different angles that is about the same man but stand In stark contrast to one another. The protagonist in this story Is a man named John. As the day went on at work and it became necessary John went to the store to buy stationary.Just the simple act ot getting up and going out demonstrates that John had an interest in his job and anted to get it done, Along the way John took every opportunity to enjoy the day. and interact with people he knew. John made sure that he was walking on the sunny side of the street and any passerby could see that John was a very content and self- assured Individual. Even as John made his way into store he kept a positive and friendly attitude, so much so that when he saw a familiar face he made time to stop and say hello.Immediately leaving the store he met another acquaintance and didn't miss the chance to exchange pleasantries, and after this he returned to work. John as exuding such a positive vibration that people who knew him couldnt help but want to be around a person like him, John was displaying an Incredible attitude, and everything was pointing towards John being completely â€Å"no rmal†. Even in the Bible it's Paul phrasing of â€Å"putting on the armor of God† that tells us it's a choice.It's a decision that we make at any given time about how we must act on our own situation, because If we don't act then all we have left to do Is react and when that Is the only option we are truly powerless. As said before, the first impression that people torm f us Is most of the time the one that sticks to us, and none of us get a second chance to make that lasting impression again. On the other side of the spectrum, in the other short story we see John in a very different light.First of all he decided to wait until after work to go and get what he needed, a very good example of a person who isnt very involved with his work. If he Is Involved In his work Its only the bare minimum. While walking to the store John made every attempt to stay where he couldn't be seen, and when he nouced someone he knew he made the decision to cross the street and stay away from any ind of contact whatsoever. After a little bit more antisocial bravado John decided to go home and hide until tomorrow.These are stories about the same man, trying to accomplish the same task and the two stories don't sound like the same man at all. In the second telling of the same story John seemed like a scared child or some other ‘ Of2 equally vulneraDle llttle vlctlm. Now people tnat saw nlm were looking at a completely different individual, one that could only re-act to his life instead of acting on the world. This is a perfect example of how important first impressions are, and hy it's so important to leave people with a lasting impression of the kind of person we really are.IVe been told that you never know what kind of person someone is until after you see them when they think no one is looking. After the first story I felt like John had the world by the horns, and knew what he needed to do so he could excel and lead any pack he was in. After reading the second sto ry John's image to me was that of a complete coward, and the kind of person who went through his life dealing with what was given to him. The kind of person that is so used to being told what to do and with absolutely no back bone. The second John was a man that had some kind of vested interest in being the weaker of the species.If I were to reverse the stories and read the second one first, I don't think that things would look any better for John. My mind would have been made up, I would have Just thought â€Å"he's still a wuss†. Like I said, first impressions. No do overs. His stock was already low and that's why I feel it's very important to instill in people when theyre young that they have self-worth. Because once you have it you don't look for reassurance in anyone else, and no one can take it from you because you earned it for yourself from yourself. First Impressions In this essay we will examine how our eye contact, and body language can have a dramatic effect on the way that people see us. More often than not it’s what we say, or the fact that we don’t fully engage that leaves people with a lasting impression about the kind of person we are. These pre-conceived notions that people make about us are sometimes difficult, or even impossible to overcome. We will discuss how an unconscious behavior on our part can manifest itself into what can quickly become a very effective repellant to anyone, and everyone we come into contact with.In our society we all must behave in a certain way, a list of unwritten rules is always in play about the way we â€Å"should† act, falling outside of the acceptable norm and we are labeled as weird or even rude. Also we will review a short story from two different angles that is about the same man but stand in stark contrast to one another. The protagonist in this story is a man named John. As the day went on at work and it became necessary John went to the store to buy stationary. Just the simple act of getting up and going out demonstrates that John had an interest in his job and wanted to get it done.Along the way John took every opportunity to enjoy the day, and interact with people he knew. John made sure that he was walking on the sunny side of the street and any passerby could see that John was a very content and self-assured individual. Even as John made his way into store he kept a positive and friendly attitude, so much so that when he saw a familiar face he made time to stop and say hello. Immediately leaving the store he met another acquaintance and didn’t miss the chance to exchange pleasantries, and after this he returned to work.John was exuding such a positive vibration that people who knew him couldn’t help but want to be around a person like him. John was displaying an incredible attitude, and everything was pointing towards John being complete ly â€Å"normal†. Even in the Bible it’s Paul phrasing of â€Å"putting on the armor of God† that tells us it’s a choice. It’s a decision that we make at any given time about how we must act on our own situation, because if we don’t act then all we have left to do is re-act and when that is the only option we are truly powerless.As I said before, the first impression that people form of us is most of the time the one that sticks to us, and none of us get a second chance to make that lasting impression again. On the other side of the spectrum, in the other short story we see John in a very different light. First of all he decided to wait until after work to go and get what he needed, a very good example of a person who isn’t very involved with his work. If he is involved in his work it’s only the bare minimum.While walking to the store John made every attempt to stay where he couldn’t be seen, and when he noticed someone he knew he made the decision to cross the street and stay away from any kind of contact whatsoever. After a little bit more antisocial bravado John decided to go home and hide until tomorrow. These are stories about the same man, trying to accomplish the same task and the two stories don’t sound like the same man at all. In the second telling of the same story John seemed like a scared child or some other equally vulnerable little victim.Now people that saw him were looking at a completely different individual, one that could only re-act to his life instead of acting on the world. This is a perfect example of how important first impressions are, and why it’s so important to leave people with a lasting impression of the kind of person we really are. I’ve been told that you never know what kind of person someone is until after you see them when they think no one is looking.After the first story I felt like John had the world by the horns, and knew what he needed t o do so he could excel and lead any pack he was in. After reading the second story John’s image to me was that of a complete coward, and the kind of person who went through his life dealing with what was given to him. The kind of person that is so used to being told what to do and with absolutely no back bone. The second John was a man that had some kind of vested interest in being the weaker of the species.If I were to reverse the stories and read the second one first, I don’t think that things would look any better for John. My mind would have been made up, I would have just thought â€Å"he’s still a wuss†. Like I said, first impressions. No do overs. His stock was already low and that’s why I feel it’s very important to instill in people when they’re young that they have self-worth. Because once you have it you don’t look for reassurance in anyone else, and no one can take it from you because you earned it for yourself from yourself.

Diversity And Employee Job Satisfaction In Local Government Education Essay

IntroductionThe theory of representative bureaucratism suggests that organisations perform better if their work forces reflect the features of their constitutional populations ( Andrews, Boyne, Meier, O'Toole, and Walker, 2005 ) . Harmonizing to the U.S. Bureau of the Census Community Survey 2006-2008[ 1 ], U.S. population is going more diverse in Race and Ethnicity, Education, Origins and linguistic communication, etc. It indicates that the constituents of organisational work forces should hold been progressively heterogenous as the development of diverse tendency in entire population. In world, the demographic alterations in the American work force affected by civil rights statute law and affirmatory action plans have so led to unprecedentedly high diverseness or heterogeneousness within organisations ( Choi, 2008 ) . The increasing work force diverseness poses some of the most ambitious inquiries for the direction of public service ( Riccucci, 2002 ) . For illustration, diverse constituents of population and work force bring employees into contact with people who may hold really different racial, instruction, linguistic communication, preparation, accomplishments, functional background, civilizations, and even values. As organisations progressively operate in a transnational and multicultural context, understanding how diverseness in the composing of organisational groups affects results such as satisfaction, creativeness, and turnover will be of increasing importance ( Milliken and Martins, 1996 ) . Although inconsistent on the extent to which increased occupation satisfaction leads to improved public presentation ( Brayfield and Crockett, 1955 ; Petty, McGee, and Cavender, 1984 ; Iaffaldano and Muchinsky, 1985 ) , Petty, McGee, and Cavender ( 1984 ) revealed a strong relationship between occupation satisfaction and public presentation. Furthermore, old surveies besides demonstrated that satisfied employees are more likely to hold lower absenteeism and turnover than those unsated one ( Locke, 1976 ; and Carsten and Spector, 1987 ) . Therefore, to analyze employees ‘ occupation satisfaction is of great important significances. However, the researches on occupation satisfaction either focal point on its impacts on job/organization public presentation, absenteeism and turnover, etc. ( Brayfield and Crockett, 1955 ; Petty, McGee, and Cavender, 1984 ; Iaffaldano and Muchinsky, 1985 ; Locke, 1976 ; and Carsten and Spector, 1987 ) , or other determiners of occupation satisfaction, such as authorization, participative direction, quality of work life, the function of directors, single features, work environment, etc. ( Bruce and Blackburn, 1992 ; Rainey, 1997 ; Kim, 2002 ) . A comparatively little literature appears to hold examined the possible effects of diverseness on employees ‘ occupation satisfaction. Furthermore, among a few surveies seeking to the impacts of diverseness on occupation satisfaction, most concentrate on employees on federal degree ( Choi, 2008 ) , instead than in province or local authorities. Furthermore, old researches step employee occupation satisfaction as a whole, but did n't analyze the impacts of diverseness on employees on different aspects of occupation satisfaction, such as the different impacts on friendliness and aid received in work and on work itself. Besides, the dimensions most surveies used for demographic diverseness include race/ethnicity, instruction, age and sex, and disablement ( Wise, 2000 ; Andrews et Al, 2005 ; Pitts, 2005 ; Choi, 2008 ; Pitts, 2009 ) , but few of them use beginnings and linguistic communication as a step of demographic diverseness. However, with the development of globalisation, more and more first coevals immigrants, whose first linguistic communication is non English and is non born in the US. , are going U.S. citizens and attend public sector. A Harmonizing to U.S. Census Bureau Data[ 2 ]released on February 22nd, 2005, the state ‘s nonnative population numbered 34.2 million in 2004, accounting for 12 per centum of the entire U.S. population. This figure is 2.3 per centum higher than it was in 2003. Therefore, a survey on the effects of demographic diverseness of beginnings and linguistic communication on occupation satisfaction is really of import. In add-on, most surveies used inactive informations at one clip point. It could n't reflect the development tendency of demographic features of public employees. This paper aims at researching the development tendency of public employee diverseness and the impacts of demographic diverseness of local authorities on affectional results, occupation satisfaction ( Figure 1 ) , through a ten-year period. How different dimensions of demographic diverseness, such as race/ethnicity, instruction, gender, beginnings, linguistic communication, and instruction, affect employees ‘ occupation satisfaction? What ‘s the disagreement of the impacts of demographic diverseness on different facets of occupation satisfaction? First, I review the old literature on diverseness concentrating on five of import demographic dimensions of diversity-race/ethnicity, beginnings, first linguistic communication, gender, instruction, and occupation satisfaction. In the following subdivision, I explore the theoretical model and present hypotheses of diverseness and its impact on different aspects of occupation satisfaction. In the last subdivision, I discuss resear ch design/methodology.Figure 1 Diversity and Job Satisfaction in Local GovernmentDevelopment and AchievementDemographic DiversityRace/EthnicityBeginningsFirst LanguageGenderEducationEducationJob SatisfactionFriendliness and Assistance received RrRaceLiterature ReviewDiversenessThe term diverseness frequently provokes intense emotional reactions from people who, possibly, have come to tie in the word with thoughts such as â€Å" affirmatory action † and â€Å" hiring quotas † ; yet it is a word that merely means â€Å" assortment † or a â€Å" point or regard in which things differ † ( Milliken and Martins, 1996 ) . Actually, demographic diverseness refers to â€Å" the grade to which a unit ( e.g. , a work group or organisation ) is heterogenous with regard to demographic properties, † such as race/ethnicity, sex, age, organisational term of office, and societal position ( Choi, 2008 ) . This survey limits its treatment to four demographic dimensions-race/ethnicity, beginnings, linguistic communication, and gender. Some bookmans have developed several attacks to categorise assorted dimensions of diverseness ( e.g. , Cummings, Zhou, and Oldham 1993 ; Jackson 1992 ; Jackson, May, and Whitney 1995 ; Maznevski 1994 ; Milliken and Martins 1996 ; Tsui, Egan, and O'Reilly 1992 ) . One common differentiation is between diverseness on discernible or readily noticeable properties such as race or ethnicity, age, or gender, and diverseness with regard to less seeable or underlying properties such as instruction, proficient abilities, functional background, term of office in the organisation, or socioeconomic background, personality features, or values ( Cummings et al. , 1993 ; Jackson et al. , 1995 ; Tsui et al. , 1992 ) . Harmonizing the above classification, race/ethnicity, beginnings, gender, and first linguistic communication should be included into discernible properties ; instruction should be considered as implicit in properties.Job SatisfactionEmployees ‘ satisfaction with their occupations is an of import standard for rating organisational effectivity ( Choi, 2008 ) . Harmonizing to Hoppock ( 1935: 47 ) , occupation satisfaction is any combination of physiological, psychological, and environmental fortunes that causes a individual truthfully to state, â€Å" I am satisfied with my occupation † . Most common definitions are those that assume being of demands ( in changing signifiers ) and by and large view occupation satisfaction as ensuing from the tantrum between these single demands and the occupation and its environment ( Hopkins, 1983 ) . However, Lock ( 1969 ) rejected the construct of demands and defined occupation satisfaction as the enjoyable emotional province ensuing from satisfaction or satisfaction about one ‘s occupation. The interaction of one ‘s values and one ‘s perceptual experiences of the occupation and its environment are two chief causes of occupation satisfaction. In this survey, I chiefly rely on a modified need-satisfac tion theoretical account, which combines single demands and work environment. There are two basic ways of mensurating occupation satisfaction, facet-free and facet-specific steps. It is easy to administrate and understand ( Kalleberg, 1974 ) , and it correlates extremely with more complex measurings of occupation satisfaction to utilize facet-free attack ( Robinson, Athanasious, and Head, 1969 ) . In the procedure of reacting to facet-free inquiries, employees tend to supply their ain agencies of summarize a assortment of different facets of their occupation into a individual reply ( Johns, 1980 ) . However, this attack has been badly criticized for a figure of grounds ( Hopkins, 1983 ) . Most significantly, occupation satisfaction is one-dimensional and multidimensional instead than a individual dimension ( Kalleberg, 1974 ) . One general inquiry could n't mensurate all facets of a occupation. However, facet-specific occupation satisfaction steps ask the respondent to measure his/her satisfaction with a series of occupation aspects. And faceted measuring is advantageous in that it coincides with the multidimensional character of occupation satisfaction, provides comparison across the respondents, and permits a grade of control and way by the research worker ( Hopkins, 1983 ) . In old researches, there are 23 aspects studied ( Hopkins, 1983 ) . In this survey, 21 aspects will be used except salary aspect and I categorize the 21 aspects into three facets: friendliness and aid received in work ; development and accomplishment ; and work itself. Friendliness and aid received in work, and development and achievement aspect of occupation satisfaction will be used to prove the research inquiry.Theoretical Framework and HypothesesPrevious literature has demonstrated that different dimensions of diverseness may take to different effects ( Jackson, Joshi, and Erhardt, 2003 ; Jehn, N orthcraft, and Neale, 1999 ; Milliken and Martins, 1996 ) . Less seeable or implicit in properties may supply a wide scope of thoughts, accomplishments, and penetrations, and finally consequences in organisational public presentation betterment by increasing organisation ‘s creativeness and problem-solving capablenesss ( Cox, 1993 ) . To increase organisation ‘s creativeness and problem-solving capablenesss, and contribute to organisation public presentation betterment is a important foundation and step to single development and accomplishment. Therefore, underlying properties is assumed to be positively related to development and achievement aspect of employees ‘ occupation satisfaction. H1: Education diverse is positively related to development and achievement aspect of employee occupation satisfaction. However, discernible properties, such as demographic backgrounds, may take to high degrees of emotional struggles between persons in organisations. Heterogeneous groups may besides see a deficiency of communicating or miscommunication, disenabling struggle, and the load of the high costs of coordination and declaration of struggles ( Jehn, Northcraft, and Neale, 1999 ) . Harmonizing to Byrne ‘s ( 1971 ) similarity-attraction theory, people prefer interacting with similar others and happen interactions with them easier, positively reenforcing, and more desirable compared with interactions with others who are different. Persons in diverse groups tend to experience less safe and to swear each other less. Lower trust is more likely to take to higher struggles within groups ( Choi, 2008 ) . Furthermore, for employees, who were non born as U.S. citizens and whose first linguistic communication is non English, may hold communicating obstructions with his/her co-worker. This communicating job may impact their development and publicity within the organisation we well, which finally leads to reduced occupation satisfaction. Therefore, discernible properties are supposed to be negatively related to friendliness and assistance received aspect of occupation satisfaction: H2: Race/Ethnicity diverse is negatively related to friendliness and assistance received aspect of employee occupation satisfaction. H3: Origin diverse is negatively related to friendliness and assistance received aspect of employee occupation satisfaction. H4: Gender diverse is negatively related to friendliness and assistance received aspect of employee occupation satisfaction. H5: Language diverse is negatively related to friendliness and assistance received aspect of employee occupation satisfaction.Research DesignMeasureDependent Variable: public employees ‘ occupation satisfaction is measured by two dimensions, friendliness and aid received from work and development and accomplishment. It is measured on single degree based on responses to relevant study and interview inquiries. Friendliness and aid received could be measured by the undermentioned inquiries: Opportunity to do friends Friendliness and helpfulness of colleagues Enough aid and equipment to acquire the occupation done Development and accomplishment could be measured by the undermentioned inquiries: Opportunity for publicities Opportunity to develop particular abilities Independent Variable: discernible and implicit in properties of diverseness of public employees in local authorities in NJ. In recent old ages, three sorts of diverseness steps have been used most often: the coefficient of fluctuation, the Blau ‘s index of heterogeneousness, and the entropy index of diverseness ( Choi, 2008 ) . In this survey, the degrees of each bureau ‘s demographic diversity-race/ethnicity, beginnings, gender, first linguistic communication, and education-are calculated through the Blau ‘s index of heterogeneousness or Entropy index of diverseness, which are appropriate for categorical variables, instead than the coefficient of fluctuation, which is proper for uninterrupted variables. The concluding choice between the Blau ‘s index of heterogeneousness and Entropy index of diverseness depends on the information collected and informations analysis consequences. Race/Ethnicity is classified into five groups: White ; Black or African American ; Asian ; Native Hawaiian and Other Pacific Islander ; and Others, based on the U.S. Bureau of Census ‘s classification. Beginning is classified into two groups: born naturalized as a U.S. citizen and foreign born non U.S. citizen, based on the U.S. Bureau of Census ‘s classification. Gender of public employee in local authoritiess includes both male and female. First Language is categorized into five groups: English ; Spanish or Spanish Creole ; Other Indo-germanic Languages ; Asian and Pacific Island Languages ; and Other Languages, based on the U.S. Bureau of Census ‘s classification. Education is measured by two indexs. The first index is to mensurate the diverseness in instruction degree. The diverseness in instruction degree is categorized into six groups: less than high school alumnus ; high school alumnus ; some college or associate ‘s grade ; unmarried man ‘s grade ; maestro ‘s grade ; Ph.D. grade. The 2nd index is to mensurate the diverseness in major. It is categorized into nine groups: societal scientific discipline and humanistic disciplines ; public personal businesss ; library and information ; concern ; instruction ; jurisprudence ; technology ; medical scientific discipline ; and others. Control Variable: there are some other variables are supposed to hold important impacts on public employees ‘ occupation satisfaction, harmonizing to old research. Those factors include employee place term of office, age, organisation population, city/township population, etc.DatasA assorted research method will be used to analyze the research inquiry and hypotheses. I plan to roll up ten-year period ( 2000-2009 ) information in employee race, gender, instruction, beginnings, first linguistic communication, and occupation satisfaction from each local authorities in New Jersey, utilizing unnoticeable resources, study, and single interview. The ground for roll uping informations in ten-year period is foremost to track the tendency of the employee demographic constituents in local authorities in NJ during the past 10 old ages, and to mensurate whether diverseness is a apparent character of local public employee in NJ. Second, I want to prove the alteration of demographic factors à ¢â‚¬Ëœ impacts on occupation satisfaction, instead than a inactive consequence at one clip point, because it is supposed that the demographic characters of local public employees are changed to be more diverse. Unobtrusive resources: Archive and Official Documentation to roll up public employees ‘ demographic constituents, including race, instruction, gender, beginnings, and first linguistic communication, in each city/township authorities in NJ during the past 10 old ages. Based on this information, descriptive statistics could be used to depict the development tendency of employee demographic factors. Survey and Sample: I will carry on a mail study to roll up occupation satisfaction informations. 10 % employees from each city/township authorities will be indiscriminately selected and the questionnaire will be sent to them. In order to guarantee a good respondent rate, I will carry on a three-round study. The follow-up study may be conducted by phone or electronic mail. Semi-Structured Individual Interview: in-depth informations is needed to unearth some deep information. The chief content of single interview is to look into employees ‘ occupation satisfaction and how diverse on the job environment affect their occupation satisfaction. What are the most of import factors that impact their occupation satisfaction? What are the employees ‘ perceptual experiences or suggestion sing to diversity direction?Datas AnalysisAbove all, content analysis will be used to analyze written paperss. Contented analysis is â€Å" any technique for doing illations by consistently and objectively placing particular features of messages † ( Holsti, 1968 ) . First, is to make up one's mind the degrees and units of paperss analysis. Sampling may happen at any or all of the undermentioned degrees: words, phrases, sentences, paragraphs, subdivisions, chapters, and books. Second, is to unite content analytic elements, and coding. Coding frames are used to f orm the informations and place findings after unfastened cryptography has been completed. The whole procedure is to split gathered archive and certification informations and make full them into five independent variables. For some quantitative informations, occupation satisfaction study informations are Likert Scale informations, 5 graduated tables. Recode each factor to do certain every inquiry and information is in the same way from 1 ( strongly dissatisfaction ) to 5 ( strongly satisfaction ) . Mean score higher than 3 is considered satisfaction, and lower than 2 is considered dissatisfaction. Furthermore, descriptive statistics is used to cipher mean, media, standard divergence, standard mistake of collected informations, including certification, study, and interview informations. For The documentation/archive information is a pooled information in 10 old ages. To compare informations in different twelvemonth, we can reason whether the constituent of employee in local authorities is more and more diverse. What ‘s the development tendency, to rush up or decelerate down? If it is necessary, Cronbach ‘s Alpha can be used to prove measuring dependability before making index variables. Multiple arrested development could be used to prove the significance degree and coefficient of correlativity between demographic diverseness and employees ‘ occupation satisfaction. Meanwhile, Variance rising prices factor ( VIF ) can be used to prove whether there is multicollinearity job and Breusch-Pagan trial is used to analyze whether the theoretical account has heteroskedasticity job or non. Some package plans may be utile to analyse informations, for illustration SPSS, Office Excel, and Stata. The analysing package should including the undermentioned maps: word processors, text retrievers, textbase directors, code-and-retrieve plans, code-based theory builders, and conceptual network-builders.

Definition and Examples of Rhetorical Stance

Definition and Examples of Rhetorical Stance The rhetorical stance is the role or behavior of a speaker or writer in relation to their subject, audience, and persona (or voice). The term rhetorical stance was coined in 1963 by American rhetorician Wayne C. Booth. Its sometimes also referred to as footing. Examples and Observations The common ingredient that I find in all of the writing I admireexcluding, for now, novels, plays and poemsis something that I shall reluctantly call the rhetorical stance, a stance which depends on discovering and maintaining in any writing situation a proper balance among the three elements that are at work in any communicative effort: the available arguments about the subject itself, the interests and peculiarities of the audience, and the voice, the implied character, of the speaker. I should like to suggest that it is this balance, this rhetorical stance, difficult as it is to describe, that is our main goal as teachers of rhetoric.(Wayne C. Booth, The Rhetorical Stance. College Composition and Communication, October 1963)Rhetorical Stance in Speaking and WritingClosely related to tone is the concept of rhetorical stance, which is a fancy term for a simple idea.Most language transactions are face-to-face: we can see the people we are talking to. In these situations, we all make subtle shifts in our way of talking, depending on the audience, and it is these shiftssome of which are not so subtlethat make up our rhetorical stance in spoken discourse. . . .In short, when you talk, you adjust your rhetorical stance continually, using different techniques for different people in various situations.In writing, the tone is a part of rhetorical stance: seriousness, irony, humor, outrage, and so on. So is purpose: you can explain, explore, or demonstrate; you can attempt to persuade someone to take any action or make a decision. And, of course, you can try to rouse emotions with a poem or to amuse people with a fictional tale.(W. Ross Winterowd, The Contemporary Writer. Harcourt, 1981) Adapting to an Audience[R]hetorical stance is pure Aristotle. The stance is all about adjusting tone and purpose to different audiences. Here the student chooses a stand on a given topic with a keen eye on the audience. The purpose is not to manipulate in the Sophist sense but to better garner arguments, evidence that will convince. Rhetorical stance also invites being an insider in order to get into the mind of that audience.(Joyce Armstrong Carroll and Edward E. Wilson, Four by Four: Practical Methods for Writing Persuasively. ABC-CLIO, 2012)Your Rhetorical StanceWhere do you stand on that? is a question often asked of political figures and other authorities. But writers must ask the question of themselves as well. Understanding where you stand on your topicyour rhetorical stancehas several advantages. It will help you examine where your opinions come from and thus help you address the topic fully; it will help you see how your stance might differ from the stances held by members o f your audience, and it will help you establish your credibility with your audience. This part of your rhetorical stanceyour ethos or credibilityhelps determine how well your message will be received. To be credible, you will need to do your homework on your subject, present your information fairly and honestly, and be respectful of your audience.(Andrea A. Lunsford, The St. Martins Handbook, 7th ed. Bedford/St. Martins, 2011)

Essay about Job Description

Essay about Job Description Essay about Job Description A job description is the preview of what is required on the job. According to the video a job description needs the following: define the expectations, establish the process and list the requirements. Below is a summary of the information I believe needs to be in a job description. First and foremost a job description needs to have a job title and summary. The job title should be for the position the company is looking to fill. It should include the level as well. The summary would detail a definition of the position. The summary should be short and to the point. Next, the job description should list the essential functions of the position. The list should be what the company expects. The functions should also give the employee and idea of what a typical day on the job would be like. Third, the job description should list skills and qualifications. This is important to list all mandatory skills and qualifications to alleviate applicants that won’t fit what the job is requiring . Such qualifications should include skills, years of experience, certifications, licenses, education level and necessary technical proficiencies. Lastly the description should list the location, type of employment, salary range, benefits and recruiter contact. The location should be where the potential employee report. It should also indicate if traveling will be required and at what percentage. The type of employment should be very clear. Examples of types of employment include but are not

History of Antiseptics & Legacy of Ignaz Semmelweis

History of Antiseptics & Legacy of Ignaz Semmelweis Antiseptic technique and the use of chemical antiseptics is a recent development in the history of surgery and medical treatment. This isnt surprising since the discovery of germs and Pasteurs proof that they could cause disease didnt occur until the last half of the 19th century. Wash Your Hands Hungarian obstetrician Ignaz Philipp Semmelweis was born July 1, 1818 and died August 13, 1865. While working at the maternity department of the Vienna General Hospital in 1846, he was concerned with the rate of puerperal fever (also called childbed fever) among the women who gave birth there. This was often a deadly condition. The rate for puerperal fever was five times higher in the ward that was staffed by male doctors and medical students and lower in the ward staffed by midwives. Why should this be? He tried eliminating various possibilities, from the position of giving birth to eliminating a walk-through by a priest after patients died. These had no effect. In 1847, Dr. Ignaz Semmelweiss close friend, Jakob Kolletschka, cut his finger while doing an autopsy. Kolletschka soon died of symptoms like those of puerperal fever. This led Semmelwiss to note that the doctors and medical students often performed autopsies, while the midwives did not. He theorized that particles from the cadavers were responsible for transmitting the disease. He instituted washing hands and instruments with soap and chlorine. At this time, the existence of germs was not generally known or accepted. The miasma theory of disease was the standard one, and chlorine would remove any ill vapors. The cases of puerperal fever dropped dramatically when doctors were made to wash after doing an autopsy. He lectured publicly about his results in 1850. But his observations and results were no match for the entrenched belief that disease was due to an imbalance of humours or spread by miasmas. It also was an irritating task that put blame on spreading disease on the doctors themselves. Semmelweis spent 14 years developing and promoting his ideas, including publishing a poorly-reviewed book in 1861.  In 1865, he suffered a nervous breakdown and was committed to an insane asylum where he soon died from blood poisoning. Only after Dr. Semmelweiss death was the germ theory of disease developed, and he is now recognized as a pioneer of antiseptic policy and prevention of nosocomial disease. Joseph Lister: Antiseptic Principle By the middle of the nineteenth century, post-operative sepsis infection accounted for the death of almost half of the patients undergoing major surgery. A common report by surgeons was: operation successfully but the patient died. Joseph Lister had been convinced of the importance of scrupulous cleanliness and the usefulness of deodorants in the operating room; and when, through Pasteurs research, he realized that the formation of pus was due to bacteria, he proceeded to develop his antiseptic surgical method. The Legacy of Semmelweis and Lister Handwashing  between patients is now recognized as the best way to prevent spreading illness in health care settings. It still is difficult to get full compliance from doctors, nurses and other members of the health care team. Using sterile technique and sterile instruments in surgery has had better success.

Current Events and History Essay Example | Topics and Well Written Essays - 500 words

Current Events and History - Essay Example People who present current events are more forceful and effective than in the past, with the help of various modernized reporting mechanisms established by the growth of technologies. History is a discipline which is utilized to decipher interpretations from previous or past occurrences. Such concept is utilized in modern disciplines and social fields to symbolize a perspective of the value of previous events which leads with the manners that interpretations of historical events is being analyzed and interpreted by media. There are various manners in which history can be described. This involves investigating, comprehending the hidden hypotheses, outlines, concepts that establish the framework for idea and concepts and realization. History possesses various aspects of definition in different areas of analysis and investigation. Both current events and history simply pertain to the field of stating situations and phenomena as they happen. Such stating includes gathering, investigation, authentication, and illustration of data collected in relation to current events, topics, individuals, and present conditions. Primarily, current events and history give solution to the ever famous 5Ws and 1H - who, what, when, where, why, and how.

Womens Suffrage Movement in United States Research Paper

Womens Suffrage Movement in United States - Research Paper Example Change touched several issues for instance the entire social system of the United State faced some change, the political arena and duty sharing on the ground of sex. Basically, women were fighting to rescue themselves from what they termed as oppressions from the male. With the desire and positive attitude, they had, plus the strong personality of the leaders, the movement â€Å"women suffrage in United States†, witnessed a success that would be thought to be a difficult phenomenon for women. However, today women in the federal government of the United States are enjoying the struggle of other women, who pioneered for their freedom. The bill concerning the right to vote is a proof. In this essay, the struggle for the women suffrage movement is analyzed to a certain considerable degree. Introduction The fight for women reforms commenced in the year 1848. This occurred prior to the women rights convention, which took place in Seneca Falls near New York. According to the article (women suffrage in America) by Curry, it is pertinent to note that the supporters of women suffrage decided to educate the public about the validation of women suffrage. This was a fifty-year plan for knowledge instillation in women. Having illustrated that it is right to illustrate that this essay will outlines the impact of women movement on political, cultural, and economical aspects of the United States on its society (Han 71). A bit of history affirms that the movement had to climb some huddles in achieving their goals. First, as any other movement, this women movement faced several challenges, and since their effort was to move ahead, they formulated a way out. One of their challenges was that, the movement faced was opposition from the politicians, where according to the article (women movement), they faced unwillingness from the politicians. Thus,  they had to navigate and make their ends meet by creating the means of countering it (Rosenfeld and Kathryn 258). They fought to win the right to vote (Knappman and Kathryn 130). Due to this reason, suffrage became a mass movement. It follows that the movement had a broad spectrum of goals. However, they thought it better to narrow down on solely securing the franchise for women. Thus, they geared up their fight by the use of political influence. They went ahead to empower or rather to equip the women with political knowledge, form those who were the early pioneers. It is for this reason that up to date; this movement is still in existence. They understand the political path of the United States, and this is what made them attain their goals. According to history, it is wise to note that the pioneer gathering whose aim was to devote women rights in the U S occurred in 1848. Here, the principle organizers were Quaker who was an abolitionist and Elizabeth Candy who at that time was a mother of four from the upstate. With two thirds being women, the gathering declared their sentiments, resolutions, and grieva nces that pointed on the independent declaration. It is pertinent from the above that this movement had a big influence on the political aspects of the United States. In addition, the women reformers also addressed the phenomenon of institutional as well as social barriers, which was a limitation to women (Willis 123). Some of the addressed issue touched the aspects of family responsibilities, lack of economic and educational opportunities, and they need to have said in the political debates. In doing this, they strove to challenge their male counterparts in order to gain access to various opportunities equitably. It is noted today that, this movement has so far played a

Leadership styles critically assessed Essay Example | Topics and Well Written Essays - 750 words

Leadership styles critically assessed - Essay Example l from others distinguishes him from the many successful people who always brag about their wealth, and this makes him successful and popular, bringing out a leader with whom everyone wants to associate and follow. Ambition is a leadership skill he has developed since childhood, and with it he was able to strive towards achieving a great user interface for Microsoft windows and other Microsoft applications. His will to work towards goals and directing people towards achieving business objectives is a strong trait that every leader willing to succeed should embrace. His vision also led him to establish the Bill and Melinda Gates Foundation that strives to eliminate malaria, having viewed the illness as a challenge that mankind can combat and overcome. Furthermore, his investments are wise and aim towards achieving futuristic goals whose end product would be a transformed world in which modern technology can be accessed by anyone all over the world. A good leader always listens. Bill gates is a good listener and is never in a rush to make critical decisions. He respects the views of others and always considers them when making business decisions. Such a trait is good for leaders guiding people through a competitive market, and with it, one gets to gain knowledge from many angles and even build on ideas proposed by others (Bjerke, 1999). Confidence and courage are a necessity for one to become a good leader. He at one time went to court to prevent the splitting of Microsoft into smaller companies. Leadership involves having a stand and siding with what one believes is right. Such a trait can help leaders willing to venture into harsh business environments such as those that are highly competitive or demand a lot of capital and labour. Bill Gates at times gets to be hard on his employees when it comes to getting software solutions. He believes that every software flaw has a solution to it and urges his employees to work extra hard until this solution is arrived

Professional Practice Essay Example | Topics and Well Written Essays - 2500 words

Professional Practice - Essay Example Currently, there is a lot of money and resources spent in the ongoing management and maintenance of the green areas of the City hence the need to try and curb the cost incurred. The Urban Nature Parks Programme has enlisted the help of a landscape practice in Sheffield to undertake the lead in the project. I have been appointed to run the point in this project. The area to be worked on is approximately 100metres by 150metres. The area has some grass, some indigenous Oak trees, and weeds that facilitate fly trappings. Local residents do not enjoy the area so much because of these said disadvantages. There have been complaining about hedges growing wildly and this can pose a security threat to the locals of that area. The Urban Parks Programme intends to grow trees to fill up 80% of the Park and Wild grass that needs maintenance once every year to fill up the rest of the Park. The JACI LWC is unambiguously for Landscape systems that include lax Landscape works. However, they are not suitable for use on schemes requiring named or designated sub-contractors, scheduled phased instigation and/or accomplishment, as well as not being suitable for projects of over roughly  £200,000 (Walters, 2010). For projects demanding elements to be deliberate by the Service provider the JCLI Landscape Mechanism Contract with Contractor’s Design (JCLI LWCD) must be used over JCLI LWC. This does not deliver that every adjustment is to be treated as a deviation. Where there are priced Work Programmes any correction which results in a modification of the quantities and/or rates in the Work Programmes will result in a deviation (Walters, 2010). This clause comes to bare because my Company has set out two people to do two similar tasks. In essence, I will be providing an estimate while my colleague is tasked with the actual budgeting of the entire project.

Financial management Case Study Example | Topics and Well Written Essays - 1500 words

Financial management - Case Study Example However, a ratio above 2 would mean that PQ is not investing excess assets. For best and optimal performance, a W/C ratio between 1.2 and 2.0 is sufficient. A debt ratio that is greater than 1 would indicate that Mr. Banks company owns more debts in comparison to assets. Similarly, if his company is capable of having a ratio that is less than 1, this indicates that PQ has more assets compared to debt. When the debt ratio is used in conjunction with other measures of financial health, Mr. Banks would find it easier to determine the risk level his company is to face in the near future. If PQ earned $20 million in revenue solely from producing widgets and was successful in incurring $10 million in COGS- related expense, the gross profit margin of Mr. Banks Company would be 50%. This shows that for every dollar that the PQ Company would earn on widgets, the company gets only $0.50 at the final stage. While considering the earning s of PQ, the entire picture of the company’s position is not clearly understood. If the company would amplify its earnings, it is not only that the company would benefit from it, but also the margin of the company would also be improved. For example, if Mr. Banks Company has costs that have risen at a rate greater than the sales, the result would be that the company would face lower profit margins. This would indicate to the company that costs are in dire need to be control in a better manner. Before converting his investments, Mr. Banks must consider several factors which effect PQ directly and indirectly. For the purpose of equity finance, PQ could become a corporate entity. This is mainly because this brings forward the easiest method for raising capital form several investors. These particularly include those investors which who are not interested in participating in the business actively. An example includes that it becomes far easier and risk free to convince 20

Critical Thinking Discussion Questions Essay Example | Topics and Well Written Essays - 500 words

Critical Thinking Discussion Questions - Essay Example Then the decision made is clear and understood. This is not true when decision making includes people of differing backgrounds, experiences, and ethics. The way the United States handles wounded on the battlefield provides an ethical dilemma for some. The United States treats all wounded from the battlefield regardless of what military unit, insurgents group, or country they come from. These wounded are categorized not by who they are but by how wounded they are and are lined up for care (for surgery for example) based upon the seriousness of their wound and their optimal chances for survival. Other countries or peoples are often stymied by thistheir beliefs are to treat your own and leave the enemy to die so they don't live to fight another day. 2. When are group decisions better than individual decisions When are they not better Provide examples of effective individual and effective group decisions and explain why the method (individual vs. group worked well in the situation). Sometimes group decisions are better than individual decisions because each person in the group brings their perspective to the table for consideration. In the American judicial system you can choose between judge or jury to hear and decide your case. If you choose the judge your odds are 50-50.

Financial management Case Study Example | Topics and Well Written Essays - 1500 words

Financial management - Case Study Example However, a ratio above 2 would mean that PQ is not investing excess assets. For best and optimal performance, a W/C ratio between 1.2 and 2.0 is sufficient. A debt ratio that is greater than 1 would indicate that Mr. Banks company owns more debts in comparison to assets. Similarly, if his company is capable of having a ratio that is less than 1, this indicates that PQ has more assets compared to debt. When the debt ratio is used in conjunction with other measures of financial health, Mr. Banks would find it easier to determine the risk level his company is to face in the near future. If PQ earned $20 million in revenue solely from producing widgets and was successful in incurring $10 million in COGS- related expense, the gross profit margin of Mr. Banks Company would be 50%. This shows that for every dollar that the PQ Company would earn on widgets, the company gets only $0.50 at the final stage. While considering the earning s of PQ, the entire picture of the company’s position is not clearly understood. If the company would amplify its earnings, it is not only that the company would benefit from it, but also the margin of the company would also be improved. For example, if Mr. Banks Company has costs that have risen at a rate greater than the sales, the result would be that the company would face lower profit margins. This would indicate to the company that costs are in dire need to be control in a better manner. Before converting his investments, Mr. Banks must consider several factors which effect PQ directly and indirectly. For the purpose of equity finance, PQ could become a corporate entity. This is mainly because this brings forward the easiest method for raising capital form several investors. These particularly include those investors which who are not interested in participating in the business actively. An example includes that it becomes far easier and risk free to convince 20

Telecommuting (Working from Home) Research Paper

Telecommuting (Working from Home) - Research Paper Example separated from the work environment with the surroundings of encouraging you to try harder. But this system is getting more and more efficient and advanced as technologies get more advanced. (1)The local loop is the connection between the person that is utilizing the telecommunication network and the main service at which it is. The system of networking telecommunications was widely used sense the beginning of the industry of the telephone, and offered, and started with a simple network which was not interconnected nationally or internationally; but was based on small networks connected in a small area that were generally not connected to a lager network. This then connects the VPN format to the business and makes it so that you have, all day during your work, a connection with your employer to be free to ask them any questions you have and to receive assignments when they come in. As the telecommunication industry gets more and more advanced, so does the telecommute industry. The cell phone gets more and more advanced,; along with lap tops and I cams and other techniques that then become more practical and easier to use, bringing more from the work environment to home with the concept of a local loop(as afore mentioned, the connection process from the person that is utilizing the network to the main service at which it is). These more advanced communication gets, the more connection there is within the work at home telecommuter, and the person is connected to for the higher instructions and the specifier of what the projects to complete daily are. 1. Bringing telecommunicaation services to the people9Chapter 5) TELECOMMUTING... with your work environment at the same time. The process of this is very valuable to such issues as pollution and other resources. It provides the employer with wanting to be the professional employee with working from home being a perk. It is a growing industry that grows more and more all the time.

Tesco: Dealing With Suppliers

Tesco: Dealing With Suppliers Business ethics refers to the study of morality on what is right and wrong that has been focus on moral standards as they are applied to the business, organization and behavior (Velasquez M.G., 2006). However, ethics can be defined as the application of morals to human activity (L. Manning, R.N.Baines S.A. Chadd, 2006). Therefore, ethical theories refer as the rules and principles. Ethical practices are important as it gives power and influence of business in society and offer major contributions to society. The reason for selecting Tesco is because this company is the third largest retailer in the world, which is encountering ethical and unethical practices that concerns much of the peoples daily life. Company Background Tesco was founded in 1919 by Jack Cohen from a market stall in Londons East End. Over the years the business has grown and Tesco has 6,351 stores operating in 14 countries across Europe, Asia and North America (Tesco PLC, 2012). They have over 520,000 employees and serving millions of customers every week (Tesco PLC, 2012). Tesco is known to be the world third largest retailer selling groceries, household items, general merchandise and etc. However, Tesco is the second largest retailer in term of profits. Throughout the years, Tesco never stop expanding their business while also taking over other supermarkets which leads them continue growing. In Malaysia, year 2001 Tesco partners with Sime Darby and started their first store in Puchong in year 2002. In year 2009, Tesco was recognized as the number one hypermarket in Malaysia. Ethics is important for Tesco to maintain their valuable reputation and to build Tescos success. Hence, Tesco have to conduct their business in a manner of legal and ethical. Currently Tesco keep improving their merchandise, systems and stores to show that they are green, recycling-friendly, fair trading and ethical. Tesco aim to gain reputation of being ethical in their business following the footsteps of some ethical companies like The Body Shop which are retailer and manufacturer of naturally inspired and ethically produced cosmetic products. Body Shop is a company who appreciates the environment and social impact in its supply chain. Thus, the company ethical practices can be reflected in its Community Trade Programs and Ethical Trade (Business In The Community, 2012). 2.0 Ethical Dilemmas 2.1 Stakeholder Theory The method use for the analysis is stakeholder analysis. According to Edward Freeman (1984), a stakeholder in an organization is defined as group of individual who can affect, or is affected by the achievement of the organizations objectives (Freeman 1984:46). Evan and Freeman (1993) suggest two principles in order for a more precise definition of affects and affected by. First, principle of corporate rights which is the corporation has the obligation not to violate the rights of others. Principle of corporate effect refers to companies are responsible for the effects of their actions on others. Stakeholder theory comprises of competitors, customers, employees, community, suppliers, shareholders and government (Appendix 1). According to Freeman, others have a legitimate claim on the corporation. However, Freeman (1984) argues two perspectives which is the legal and economic perspective. Legal perspective is a legally binding contract which is protected legally in some ways while economic perspective is outside contractual relationships. Role of management by Freeman, states the broader view of responsibility towards multiple stakeholders assigns a new role to management. Rather than just agents of shareholders, the management has to take into account the rights and interest of the stakeholders. There are two models suggested which is stakeholder democracy and corporate governance. Stakeholder democracy gives the stakeholders the opportunity to influence and having control over corporate decisions. Whereby corporate governance regulates and codifies various rights of the stakeholder groups. 2.2 Ethical Dilemmas of Tesco 2.3 Supplier Ethical dilemmas encountered by Tesco are suppliers. Tesco being one of the market leaders is using its strength in the market place to deliver unbeatable value which in turn forcing the suppliers to push down prices of vegetables, meat, garments and etc. Therefore, this action shows that Tesco is paying its suppliers 4% below the industry average and has cause some UK farmers on the brink of bankruptcy (Friends of Earth, 2005). In addition, Tesco often make unnecessary demands on farmers to guarantee uniform products. Therefore, it became national standards inevitably (Friends of Earth, 2005). There have been also incidents whereby Tesco cancelled order at the last minute and this has cause financial losses to the suppliers especially to the farmers. Next, Tesco is loading various risks and costs of its fresh-produce business onto farmers whereby also passing it to the workers particularly woman (Oxfam, 2004). Tesco push the price below cost of production example: a basket of food which contains eggs, milk, bread, tomatoes, beef and apples which would total up for  £ 37 whereas the farmers only get  £11 (Friends of Earth, 2003). At the same time, Tesco also force suppliers to depend on cheap seasonal labour and exposing workers particularly woman to intolerable living and working conditions. However, the woman workers are employed in the form of temporary and irregular employment without basic rights. According to Oxfam (2004), Tesco put pressures on South African fruit and wine suppliers by making them to pay for promotions and paying them below cost of production. 2.4 Community Although Tesco has huge share of the market, this unethical practice towards suppliers will affect the communities. The unethical practices of Tesco will affect the communities by having low job security for workers such as farm workers. Permanent jobs will be lesser as more contract and temporary labour will be required. Therefore, workers is seen to have no job security as they are required to become seasonal workers working only 8-11 months a year and lose their benefits of a permanent employee (Friends of Earth, 2005). However, casual woman labourer lose out on benefits, as men get everything like boots and uniform while woman gets nothing when they work all year in a pear farm (Action Aid, 2005). Subsequently, Tesco affects the communities in terms of unemployment. When farmers fail to cover their cost of production, it will become a norm of being in debt. Thus, this affects them to be out of business and creating the way for the end of the small and family farms (Corporate Watch, 2004). Next, the unethical practices of Tesco affect the communities on their cost of living. As Tescos aggressive buying practices force suppliers to push their prices down. As a result leads them to receive poverty wages and unable to fulfill their daily basic needs. Wages are so low that they are unable to maintain standards of living whereby families are often malnourished (Clean Clothes Campaign, 2009). For example: Tawana Fraser who work in the pear farm that supplies to Tesco says that although wages of  £32.50 were paid every two weeks, she cant even afford to go to school functions, buy school uniforms and even cant pay for her daughters school fees (Action Aid, 2005). Besides that, Tesco affects communities on their poor living conditions. Workers live in dismal housing where they only sleep on the floor with a plastic sheet with no electricity and water. Furthermore, walls of the shack are made of cardboard. Subsequently, the unethical practices of Tesco affect the communities by having unsafe working conditions. Workers have no protective clothing and gloves when working while they have to climb wet leaders that are still wet from pesticides to pick up pears from the trees (Action Aid, 2005). 3.0 Dealing with the dilemmas 3.1 Supplier To deal with the dilemmas, Tesco joint venture with Impactt Limited (company that provides training, advice and develop ethical trading strategies) to deliver ethical buyer training for Tesco buyers around the world. This training is to raise buyers awareness on ethical issues and the effects that purchasing practices can have on labour standards of the suppliers (Impactt Limited, 2012). This training also aims to teach them to understand and reflect ethical considerations in their purchasing practices and also highlight that buyers are responsible for ensuring that their behaviors do not force suppliers to cut corners (Tesco International Sourcing, 2008). Besides that, Tesco has committed to fair trade by signing up the Governments Supplier Code of Practices (Friends of the Earth, 2005). It was revised and strengthened in 2008 to protect the suppliers from exploitation. Next, Tesco also deals with supplier dilemmas by introducing supplier viewpoint independent annual survey. The suppliers are required to answer this anonymous survey, which allows suppliers to voice out how they feel about working with Tesco (Tesco PLC, 2012). Hence, this allows Tesco to understand the problem the supplier is facing whereby enables Tesco to understand and rectify the problems with their supplier. 3.2 Community Tesco deals with their dilemmas by emphasizing on two over riding priorities on ethical trade. Thus, with the two over-riding priorities on ethical trade, Tesco is committed to ensure the well-being of workers in the supply chain, to ensure no human rights abuses and at the same time ensuring sustainable environment impact (Tesco International Sourcing, 2008). On top of that, Tesco being one of the founders and the members of Ethical Trading Initiative (ETI) uses ETI base code as a standard for all workers in the supply chain (Appendix 2). Whereby, Tesco made efforts on monitoring to help the workers to improve conditions and address entrenched problems. To deal with community dilemmas, Tesco also implement Supply Chain Impact Assessments whereby frequent visits by Tesco personnel to better understand what the challenges the workers are facing. Whereby using participatory interviews, third party audits to collect information from workers about their workplace concern. Furthermore, Tesco have been working with UN representative, South African partners on human rights to pilot principles that can strengthen effective grievance mechanism. For example: Tesco have piloted a farm level grievance mechanism which involves more than 3000 workers to voice their problems they were facing. 3.3 Apply one ethical theory into dilemma Ethical theory refers to rules and principle which decide the right and wrong in a given situation. Ethical theory consists of two ethical theories which are normative ethical theories and descriptive ethical theories. Normative ethical theories suggest the morally correct way of acting while descriptive ethical theories describe how ethical decisions are made. The role of ethical theory by Richard De George (1999) suggests two extreme positions which are ethical absolutism and ethical relativism. Ethical absolutism is universally applicable moral principles which the right and wrong are objective qualities. However, ethical relativism claims morality is context dependent and subjective, whereas there are no universal rights and wrong that can be determined. It depends on the person, culture and location (Crane, A. and Matten, D., 2007). Under normative theory, it consists of traditional and contemporary ethical theories. Traditional ethical theories are separated into consequentialist and non-consequentialist theories (Appendix 2). Under consequentialist theories, egoism refer to an action which is morally right when decision maker is free to decide to pursue their individual short term desires or long term interest. According to Adam Smith (1793), it is morally acceptable when individual interest pursuit through invisible hand of market which creates benefit for all. Next, utilitarianism refers to an action which is morally right if the outcome is greatest amount of good for the greatest amount of people affected by the action. Utilitarianism has been chosen to apply in supplier dilemma. Through a utilitarian perspective, we can see Tesco acts in a way to produce the greatest possible balance of good over dissatisfaction of their suppliers. Tesco implementing low price policy which instead pushes the price lower of the products from their suppliers which cause supplier to suffer from huge lost. Although forcing the suppliers to lower the price is unethical, yet with Tesco low pricing policy it creates the greatest amount of happiness for the community while the company can enjoy higher profits. As a result, if low pricing gives happiness and more benefit to the community, Tesco do not need to think about how unethical their practice is towards the suppliers. However, under non-consequentialist theories it is divided into ethics of duties and ethics of right and justice. Ethics of duties by Immanuel Kant (1724-1804) argues that morality and decisions of right and wrong could not depend on a state whereby it is let alone on the consequences of ones action (Appendix 3). For ethics of right and justice, natural rights are important, certain basic, unalienable entitlements that should be protected and respected in every action. Hence, justice refers that together all individuals must receive fair treatment in a situation whereby the outcome is everybody get what they deserve. According to Locke (1632-1714) the most important rights are rights to life, freedom and property (Appendix 4). Next, under normative theories which consist of contemporary ethical theories are divided into virtue ethics, postmodern perspective, feminist ethics and discourse ethics (Appendix 4). However, descriptive ethical theory involves two factors that influence the decision making which are individual and situational factors (Appendix 5). 4.0 Organization Best values and practices 4.1 Best Practices PG current practices are supplier engagement. PG work closely with their suppliers across the entire supply chain. In order for them to bring the best thinking that benefits the brand and business, PG implement supplier scorecard which is to improve supply chain environmental issues while also encouraging sharing of capabilities and ideas in the supply chain which leads to deliver better products and services to consumers (Procter Gamble, 2012) (Appendix 6). Based on the best practices of this company, Tesco should emulate the footsteps of the above mentioned company to achieve the best practices. The best practices Tesco should adopt are supplier engagement. Tesco could launch a supplier scorecard to measure and track the supplier environmental footprint while also a way to communicate with suppliers. Subsequently, scorecard creates a platform to receive feedback, sharing of capabilities and get ideas from suppliers. Thus, with the ideas and feedback Tesco could fine-tune its own procedures to communicate better with their suppliers for further improvement such as work practices and environmental issues. However, having better communication and good relationship with suppliers also gives suppliers better opportunity for business which in turn suppliers would not act unethically. 4.2 Best values Next, the values of NTUC Fair Price Hypermarket in Singapore are responsible retailing. Product safety and food handling is an important element in Fair Prices business to raise the standards of food safety in Singapore for their customers. As a result, the company is certified with Hazard Analysis Critical Control Point (HACCP) which is the management system for the assurance of food safety and ISO 9001 quality management system (Appendix 7). Based on the values of this company, Tesco should emulate the following values of the above mentioned company. The best value that Tesco should also adopt is food quality and safety management. In the food retailing industry, food quality is the most important values that could deliver excellent standards for food and products consistently. By offering quality products to the customers, customers will have the trust and confidence to shop in Tesco. However, Tesco can establish Hazard Analysis Critical Control Point (HACCP) Program which is a management system for the assurance of food safety. Thus, by adopting food quality and standards Tesco is able to increase the confidence level of customers that they are receiving high quality, safe products. In addition, Tesco can implement ISO 9001 (quality management system) to ensure that they conform to standards by ensuring the highest food quality and food safety for customers. Thus, by Tesco implementing these values, it is able to show that Tesco prioritize responsible retailing. 4.3 Apply one ethical theory Normative theory consists of traditional and contemporary ethical theories. Under contemporary ethical theories there is postmodern ethics which refers to questioning everyday practices, rules and to listen everyone and follow their emotions and gut feelings about what they think is right and wrong in a decision making (Crane, A. Matten, D., 2010) The best practices of supplier engagement can be applied with postmodern ethics as Tesco needs to have good communication and work closely with their suppliers in order to be a successful ethical company. Therefore, by applying postmodern ethics Tesco needs to question their suppliers on environmental practices and make sure they follow consistently supplier trading policy. On top of that, to make sure suppliers maintain high ethical standards on environmental issues and work practices. At the same time, also listen to suppliers sharing of ideas or listen to problems encountered by supplier which relates to work practices and environmental practices. By Tesco making sure their suppliers follow procedures consistently it will reduce the chances of both parties acting unethically. 5.0 Conclusion Practicing good ethics is important part for every company as it helps to maintain the companys reputation and brand image. Hence, when Tesco have bad reputation in ethics will lead to loose customer or community trust and loyalty. Whereby, in year 2012 shows Tescos market share first time in seven years have drop below 30 % which is 29.9% (BBC News, 2012). Therefore, for Tesco to gain back their market share, Tesco have to act ethically to gain back the communitys trust and confidence level in their practices and products. Hence, by Tesco acting ethically it enables Tesco to continue maintaining their position as the third largest in the world. Furthermore, Tesco have to act ethically in every aspect they deal with to benefit the communities. At the same time, also acting ethically in their business in order for them to penetrate into more countries to maximize the shareholders value, increase companys profit and deliver sustainable growth year to year.